Shipping Policy — Vitfai
1. Introduction This Shipping Policy explains how orders are processed, shipped, and delivered on the Vitfai platform. By placing an order, customers agree to the terms outlined below.
2. Order Processing Time Orders are processed by each seller individually. Processing times may vary depending on product availability, preparation time, and seller location. Sellers must clearly indicate their processing time on their product pages. Orders are not processed on weekends or public holidays.
3. Shipping Methods & Delivery Times Delivery times depend on:
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The shipping method selected
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The seller’s location
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The customer’s delivery address
Estimated delivery times are provided at checkout but may vary due to external factors such as weather, customs delays, or courier issues.
4. Shipping Fees Shipping fees are calculated based on the seller’s shipping policy, product weight, size, and destination. Total shipping costs will be displayed at checkout before payment. Some sellers may offer free shipping or promotional rates.
5. Order Tracking Once the order is shipped, customers may receive a tracking number (if provided by the seller or courier). Tracking information may take up to 24–48 hours to update.
6. Delivery Issues Vitfai is not responsible for delays caused by:
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Couriers or shipping carriers
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Incorrect or incomplete delivery information provided by the customer
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Customs inspections or international regulations
If a package is marked as delivered but not received, customers must contact the courier directly.
7. Failed Deliveries & Returned Packages A package may be returned to the seller if:
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The delivery address is incorrect
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The courier cannot reach the customer
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The package is unclaimed
In such cases:
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The customer may be responsible for additional shipping fees
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A refund may be issued according to the seller’s return policy
8. International Shipping Some sellers may offer international shipping. Customers are responsible for:
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Customs fees
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Import taxes
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Duties or additional charges imposed by their country
These fees are not included in the product price or shipping cost.
9. Damaged or Lost Packages If an item arrives damaged or is lost in transit:
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Customers must contact the seller or Vitfai support
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Claims may require photos, proof of damage, or courier documentation
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Refunds or replacements depend on the seller’s policy and courier investigation
10. Contact Information For questions regarding shipping, please contact: support@vitfai.com