Cancellation Policy — Vitfai
1. Introduction This Cancellation Policy explains the conditions under which orders can be canceled on the Vitfai platform. By placing an order, customers agree to the terms outlined below.
2. Order Cancellation by the Customer Customers may request to cancel their order if:
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The order has not yet been processed or shipped
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The seller has not started preparing the item
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The cancellation request is submitted within the allowed time frame set by the seller
Once an order is shipped, it can no longer be canceled and must follow the standard return process.
3. Order Cancellation by the Seller A seller may cancel an order if:
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The item is out of stock
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There is an issue with product availability
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The customer’s information is incomplete or unverifiable
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There is suspicion of fraudulent activity
In such cases, the customer will be notified and refunded in full.
4. Refunds for Canceled Orders If an order is successfully canceled:
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A full refund will be issued to the original payment method
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Refund processing times may vary depending on the payment provider
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No additional fees will be charged for approved cancellations
5. Non‑Cancelable Orders Certain orders cannot be canceled, including:
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Items already shipped
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Digital products that have been accessed or downloaded
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Customized or personalized items once production has started
6. How to Request a Cancellation To request a cancellation, customers must contact: support@vitfai.com or use the cancellation option available in their account (if applicable).
7. Changes to This Policy Vitfai may update this Cancellation Policy at any time. Continued use of the platform constitutes acceptance of the updated terms.