Refund Policy — Vitfai
1. Introduction At Vitfai, we aim to ensure a smooth and satisfying shopping experience for all customers. This Refund Policy explains the conditions under which refunds may be issued for purchases made on our platform.
2. Eligibility for Refunds A refund may be requested if:
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The item received is damaged, defective, or not as described
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The wrong item was delivered
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The order was not delivered within the expected timeframe
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The seller agrees to accept a return for other valid reasons
Refund eligibility may vary depending on the seller’s individual return policy.
3. Return Conditions To qualify for a refund, the following conditions must be met:
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The item must be returned in its original condition (unless defective)
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All accessories, tags, and packaging must be included
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The return request must be submitted within the seller’s specified return period
Items that cannot be returned for hygiene or safety reasons (e.g., cosmetics, undergarments, perishable goods) may be excluded.
4. Refund Process Once your return request is approved:
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You will receive instructions on how to return the item
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The seller will inspect the returned product
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If approved, the refund will be issued to your original payment method
Refund processing times may vary depending on your bank or payment provider.
5. Non‑Refundable Items Refunds will not be issued for:
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Items returned in poor condition (unless defective)
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Products marked as “final sale”
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Digital products already downloaded or accessed
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Services already rendered
6. Shipping Costs
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If the return is due to a seller error (wrong, damaged, or defective item), return shipping costs are covered by the seller
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For other reasons, the buyer may be responsible for return shipping fees
7. Order Cancellations Orders may be canceled before they are processed or shipped. If the order has already been shipped, it must follow the standard return process.
8. Contact Information For refund requests or questions, please contact: support@vitfai.com